l baji Privacy Policy

1. Introduction and Scope

l baji is an online betting and casino platform serving Bangladeshi members. This privacy policy describes in detail how information collected from you while using our website, mobile application, or any other digital channel is managed.

This policy has been prepared in line with applicable data protection principles in Bangladesh. Registering an account on l baji or continuing to use our services means you accept the terms of this policy.

If you disagree with any part of this policy, please speak with us directly through the contact details on our FAQ page, or stop using the service.

2. What Information We Collect

l baji collects the following types of information:

2.1 Information You Provide Directly

When you register an account on our platform, make a deposit, or contact our customer support team, the following information is collected:

• Full name and date of birth (for age verification — 21+ is mandatory)
• Mobile number and email address
• National ID card or passport details (when identity verification is required)
• Payment-related information (brief details of bKash, Nagad, Rocket, or bank account)
• Security question answers and information related to account recovery

2.2 Automatically Collected Information

When you use our site or app, certain information is collected automatically for technical reasons:

• IP address and device type
• Browser type and operating system
• Time spent on the site, pages visited, and click patterns
• Log data related to login time and location
• Information obtained through cookies and similar tracking technologies

2.3 Transaction Information

A record of every deposit, withdrawal, and bet or game session is kept. This information is used for account management and, where necessary, dispute resolution.

3. Purpose of Data Collection

4. Information Sharing and Disclosure

l baji may disclose information on a limited basis in the following circumstances:

4.1 Service Provider Partners

Only necessary information is shared with trusted third-party service providers for payment processing (such as bKash, Nagad, Rocket, or banks), technology infrastructure maintenance, and customer service operations. These partners are contractually bound to meet our privacy standards.

4.2 Legal Obligations

Information may be provided in compliance with a valid order from a Bangladeshi court or competent authority. In such cases, l baji acts in accordance with applicable law.

4.3 Fraud and Abuse Prevention

In cases of suspected fraud, money laundering, or platform misuse, information may be shared with the relevant authorities or security agencies.

5. Data Protection Methods

To keep your information secure, l baji uses multiple layers of technical and administrative measures:

• SSL Encryption: All data transmission on our website is encrypted using SSL technology, which prevents unauthorised access by third parties.
• Data Encryption: Sensitive information such as passwords and payment details is stored using strong encryption algorithms.
• Limited Access: Only authorised staff can access specific data, and separate permission levels are set for each person.
• Regular Security Audits: Security audits are conducted regularly to identify system vulnerabilities.
• Two-Factor Authentication: OTP-based verification is used during login and transactions.

6. Cookie Policy

Cookies and similar technologies are used on the l baji website and app. Cookies are small data files stored in your browser or on your device.

6.1 Cookies We Use

• Essential Cookies: For keeping login sessions active and ensuring security — the site cannot function without these.
• Functional Cookies: For remembering your preferences and settings.
• Analytical Cookies: For understanding which sections of the site are used most, so that service quality can be improved.

You can manage cookies through your browser settings. However, if essential cookies are disabled, some features of the site will not be available.

7. Data Retention Period

l baji does not retain any information longer than necessary. Data is generally kept according to the following periods:

• Active Account Data: All information is retained for as long as the account remains active.
• Closed Account Data: After an account is closed, core information is retained for a set period as required by law.
• Transaction Records: Financial transaction records are kept for a defined period in accordance with applicable regulations.
• Customer Support Communications: Records of support conversations are kept for as long as necessary.

8. Your Rights

You have the following rights regarding your information:

• Right of Access: You may ask to know what information we hold about you.
• Right of Correction: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Request Deletion: In certain circumstances you may ask for your information to be deleted, though if there are legal obligations, it may not be possible to delete all data.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured format.

To exercise these rights, contact us via live chat or email. We provide support in Bengali and English 24 hours a day, 7 days a week.

9. Responsible Gaming and Data Protection

l baji believes that data protection and responsible gaming are connected. By monitoring your playing patterns, we identify unusual or risky behaviour and provide support where needed. This monitoring is done solely in the interest of the member.

Find out more in our Responsible Gaming Policy — it covers deposit limit setting, self-exclusion, and how to get help. Our service is strictly prohibited for anyone under the age of 21, and data protection policy is followed in age verification.

10. Protection of Minors' Data

l baji strictly does not allow anyone under the age of 21 to open an account. Age is verified at registration and minors' information is not knowingly collected. If we find that we hold information about a minor, it will be deleted immediately and the associated account will be closed.

11. Third-Party Links

The l baji platform may occasionally contain links to third-party sites. Those sites have their own privacy policies and l baji is not responsible for them. Before visiting any external site, you should read its privacy policy.

12. Changes to Policy

l baji reserves the right to update this privacy policy as needed. If any significant changes are made, a notification will be sent to your registered email or mobile number, and the update date at the top of the page will change.

If you continue to use the site after changes are made, it will be assumed that you have accepted the new terms. Please check this page regularly.

13. Contact and Complaints

If you have any questions, suggestions, or complaints about this privacy policy, please contact us directly:

• Live Chat: Connect to live chat directly from any page on the site — support is available 24/7 in Bengali and English.
• Email: [email protected]

To learn more about us, visit our About Us page. We aim to respond to all enquiries within 24 hours.